Services


Holistic IT Management & IT Consultancy
Ion+ provide you with an Outsourced IT Manager, who will be your face-to-face contact with Ion+ as well as a first port-of-call for all IT requirements, opportunities and support within your business. Depending upon the requirements, Ion+ can assign your Outsourced IT Manager to you (both onsite and offsite) on hourly, daily and weekly terms. Our service allows you to: Outsource all your IT needs Ensure your company takes a driven and innovative approach to IT Keep up to date with the latest technologies Cut the cost of employing a full-time member of staff


Telephone, Onsite and Web Based IT Support (Helpdesk)
With the feature-rich nature of today’s software, it can often be hard to operate your system exactly according to your needs. Ion are only ever a phone call or e-mail away with our Helpdesk service. Our team of innovative support professionals are able to answer your queries in real time, for example: How do I map a drive for access onto my server? How do I set up printing to a machine in the office next door? Why can’t I gain access to the internet? Where would I find the option in Word to add a picture? How would I create a new template within Sage to show me aged debtors? How do I enable cross-office synchronisation on my servers? What is the most efficient way for me to create new servers without purchasing large volumes of kit? Our bespoke ticketing system ensures that you will always be kept up to date with the progress of any large support requests, whilst ensuring that we see all cases through to completion.


Business-Centric IT Solutions with Bespoke Product Design
Does your business utilise a range of disparate software products in attempt to achieve one ultimate goal, do you find it hard to identify a piece of software that can meet all of your needs, or a specific and individual need in particular? If so, Ion+ can help. We have a wealth of experience in designing and programming software for our clients, from single-screen reporting applications to industry-target management suites. Why not take a look at Ion's "redbrick" Suite on the Software Portfolio section of this site for an example of Ion's bespoke product design. Whatever the goal, Ion+ will find the solution.


Telephone, Data and Inter-Office Connectivity Platforms
In a world of multi-office companies and home-workers, the ability to communicate with your staff effectively and the ability to work wherever you might be is a growing requirement. Perhaps your business has multiple offices that need to share location-specific resources (say a server or printer), or communicate internally without generating large phone and fax bills. Ion+ provide both stand-alone and inter-connected telephone platforms and data platforms, using analogue, digital and VOIP technology. We can provide internet access to a single office, or a wide-area-network connecting several offices together as if they were one.


Document Management Systems & Electronic Document Archiving
Would you like to decrease the amount of space taken up by your historic documents, whilst simultaneously increasing your ability to access these document in a useful format. Do you want your office to be truly ‘paperless’? Is access to the same “hard” documents from multiple sites a requirement of your business? Ion can advise on and set up Document Management Systems (both software and hardware) that will allow you to digitise your existing repository of information for quick, easy, secure and reliable access around the globe. Ion can also provide bulk conversion / scanning of your repository to “kick-start” your venture into the world of the paperless office.